Returns, Refunds & Complaints Policy for Flower Delivery Chertsey
Our Commitment to Fresh Flowers in Chertsey
Flower Delivery Chertsey takes great pride in bringing you only the freshest and most beautiful flowers. As a trusted local florist, we are dedicated to serving both households and businesses throughout Chertsey and surrounding areas. Our Fresh Flowers Guarantee ensures every order leaves our shop in excellent condition and maintains its beauty for as long as possible.
Damaged-on-Arrival Policy
We understand how important it is for your flowers to arrive in perfect condition. If you or your recipient notice that your flowers have arrived damaged, wilted, or not as described, please let us know as soon as possible on the day of delivery. We kindly ask you to provide photographs of the damaged flowers and packaging so that we can assess the situation promptly. Our team will review your case and offer an appropriate solution without delay.
Freshness Window Guarantee
Our arrangements are sourced from premium suppliers and expertly handled to maximize freshness. We guarantee that, when cared for correctly using the instructions provided, your bouquet will remain fresh for at least 5 days from delivery. If your flowers fade or deteriorate before this period through no fault of your own, kindly contact us so we can put things right according to our Fresh Flowers Guarantee.
Refund & Replacement Options
Your satisfaction is our highest priority. If your flowers are delivered damaged, not as ordered, or do not meet our freshness guarantee, we offer the following options:
- Replacement: We will arrange for a new bouquet of similar value and style to be sent out at the earliest possible convenience.
- Refund: Where a replacement is not suitable or possible, we are happy to refund the purchase amount to your original payment method.
To proceed with a refund or replacement, please contact us within 24 hours of delivery and provide any supporting photographs or details. Our customer care team will personally guide you through the next steps to ensure a smooth resolution.
Complaints Process
We are deeply committed to the satisfaction of our Chertsey customers. If your experience falls short of expectations, we would appreciate the chance to make things right. To lodge a complaint, please get in touch with our customer service team with your order details and a clear description of the issue. We aim to respond to all complaints within one working day and will keep you updated at each stage of the process until a fair outcome is reached.
Your Trusted Local Florist in Chertsey
As a long-standing Chertsey florist, our reputation is built on quality, reliability, and excellent customer care. From homes to local businesses, we love brightening lives with our fresh flower deliveries. Thank you for choosing Flower Delivery Chertsey. Your satisfaction is our passion, and we are here to ensure every experience you have with us is a delightful one.
