Welcome to the Terms & Conditions for our online flower delivery service in Chertsey. These Terms & Conditions (“Terms”) govern all use of our website and any orders placed with Flower Delivery Chertsey, whether you are located directly in Chertsey or the surrounding areas. Please read these Terms carefully before placing your order, as by proceeding, you agree to be bound by them. These Terms apply to all customers purchasing flowers and related products for delivery across Chertsey and nearby locations.
These Terms set out the basis upon which Flower Delivery Chertsey provides flowers and associated services to customers in Chertsey and its surrounding areas. By using our website and engaging our online flower delivery service, you accept without limitation or qualification all the conditions set forth herein. If you do not agree to these Terms, you must not use our website or service.
1. Product Selection: Customers may browse our online collection of bouquets, arrangements, and floral gifts. Each product listing details the contents, description, availability, and pricing. Please note that flower types and arrangements are subject to seasonal changes and the availability of specific blooms.
2. Placing an Order: To place an order, add your selected product(s) to your virtual shopping basket and proceed to checkout. You will be prompted to provide personal details including your name, address in Chertsey or the surrounding areas, contact information, recipient’s details, and any special delivery instructions.
3. Confirmation: Once your order has been received, you will receive an order confirmation summarising the products chosen, delivery details, and payment amount. Acceptance of your order occurs when we send you a dispatch confirmation email or message.
4. Delivery Area: Our flower delivery service is available within Chertsey and the surrounding areas indicated on our website. Please ensure accurate delivery information is provided. We are not liable for delayed or failed delivery resulting from incorrect or incomplete details provided by the customer.
5. Delivery Timings: While we aim to deliver your order on the requested date, please be aware deliveries are subject to local factors such as traffic, weather conditions, and peak periods (e.g., Valentine’s Day, Mother’s Day). We provide estimated delivery times, but these are not guaranteed. For same-day or next-day Flower delivery in Chertsey, please check availability and cutoff times at checkout.
Occasionally, it may be necessary to substitute flowers, foliage, or sundry items due to lack of availability or to ensure the freshest quality. We reserve the right to make such substitutions with items of equal or greater value, matching as closely as possible the style and theme of the originally selected product. Such substitutions will be made at our discretion and without prior notice to maintain the integrity of your arrangement.
1. Prices: All product prices are displayed in GBP (£) and include VAT where applicable. Delivery charges are outlined separately at checkout and may vary depending on the delivery location within Chertsey or its surroundings.
2. Payment Methods: Accepted forms of payment include major credit cards, debit cards, and any other payment methods stated on our website. Payment is taken at the time of order. Orders will not be processed or dispatched until payment has been successfully authorised.
3. Pricing Changes: We reserve the right to update product and delivery prices at any time. However, the price confirmed at the time of your order will remain unchanged for that transaction.
4. Payment Security: All payment transactions are processed using secure, PCI-compliant technology. Your payment information is handled securely and is not stored on our servers.
1. Cancellation by Customer: If you wish to cancel your order, please contact us as soon as possible. Orders scheduled for same-day or next-day delivery cannot generally be cancelled once processed. For other orders, cancellation is possible if the order has not yet been prepared or dispatched. Be aware that personalised items or bespoke arrangements may not be eligible for cancellation once production has started.
2. Amendments: Should you wish to change any details of your order (such as delivery address or message card), contact us promptly. We will endeavour to accommodate changes that are notified to us prior to order processing or dispatch, but cannot guarantee amendments for late requests.
3. Cancellation by Us: In rare circumstances, we may need to cancel an order due to circumstances beyond our control (such as supply limitations or inability to deliver to your location). Should this occur, you will receive a full refund or an offer of an alternative product.
1. Perishable Goods: Flowers are perishable and for hygiene, health, and safety, returns are generally not accepted except where goods are damaged, defective, or do not match your order.
2. Issues & Complaints: If you are unhappy with the quality, condition, or accuracy of your delivered item, please notify us within 24 hours of delivery. We may request a photo of the item and description of the issue to assess your claim.
3. Refunds: Where an issue is verified, refunds or replacements will be arranged promptly. Refunds will be processed to your original payment method within a reasonable timeframe.
1. Limitation: To the fullest extent permitted by law, Flower Delivery Chertsey’s liability for any claim arising from your use of this website or the purchase of products is limited to the value of the product purchased.
2. Exclusions: We do not accept liability for indirect, special, or consequential losses, nor for loss of business, income, or profit resulting from the use of our website or products.
3. Force Majeure: We shall not be liable for any failure to deliver products or for any delay in delivery or damage to goods delivered that is caused, wholly or partly, by circumstances beyond our reasonable control (including but not limited to weather conditions, traffic incidents, strikes, supplier failure, pandemics, or any other force majeure event).
4. Disclaimer: While we take care in the preparation and delivery of your flowers, variations in flower colour, size, and availability can occur. Images on the website are for illustrative purposes only, and actual arrangements may differ due to seasonal or local supply.
By placing an order, you confirm that you are at least 18 years old, or have the authorisation of parent or guardian if under 18. You agree to provide accurate, current, and complete information at checkout, including address and contact details for the recipient. Flower Delivery Chertsey will not be responsible for unsuccessful deliveries due to incorrect or insufficient details supplied by the customer.
All customer and recipient data provided during the ordering process will be managed in accordance with current UK data protection laws. Your information will be used only for processing your order and communicating essential information regarding your purchase. We do not sell or share your personal data with third parties except as required to fulfil your delivery or by law.
All content on the Flower Delivery Chertsey website, including written descriptions, images, and logos, is the intellectual property of Flower Delivery Chertsey or its licensors. No content may be copied, reproduced, or exploited for commercial purposes without express written permission.
These Terms & Conditions and any contract for the purchase of products through Flower Delivery Chertsey are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions are designed for customers purchasing for flower delivery within Chertsey and all serviced neighbouring regions. Separate terms may apply for customers outside these delivery areas.
We reserve the right to amend or update these Terms & Conditions at any time, without notice. The version published on our website at the time of your order will apply to your purchase. Please check our terms regularly to stay informed of any amendments.
If you have any questions or require assistance regarding our Terms & Conditions, ordering process, or a specific delivery within Chertsey or the surrounding areas, please contact us via our online help form. We are dedicated to ensuring your online flower delivery experience in Chertsey is positive and secure.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chertsey, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chertsey.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
